Trackords - Tracking Records
Frequently Asked Questions

Everything about Trackords

Honest, detailed answers to the questions people ask most.

What is Trackords?

Trackords is a free online platform for tracking expiry and renewal dates of subscriptions, visas, passports, contracts, licenses, insurance policies and any other dated record. It sends automatic email reminders before each deadline so you never miss a renewal.

Is Trackords really free?

Yes. The Free plan is fully featured with no credit card, no trial period and no usage caps. There is also an optional Supporter tier (a voluntary donation to fund hosting and development) but it is exactly that — optional. The Free plan and the Supporter tier have the same features; supporters just help keep the lights on.

What kinds of records can I track?

You can track anything with an expiry or renewal date: SaaS subscriptions, software licenses, streaming services, work and tourist visas, residency permits like Iqama, passports, national IDs, contracts (MSA, NDA, supplier agreements), insurance policies, domain registrations and certifications. Administrators can also add custom record types specific to their workspace.

How do the email reminders work?

For every active record, Trackords automatically sends three reminder emails before the expiry date — at 35, 10 and 5 days — plus a critical alert on the day the record expires. Each reminder is sent to the record creator, owner, the user picked in the "Reminder email" field, any free-form extra email address set on the record, and all administrators of the workspace. You can also add ONE additional custom reminder per record (either N days before expiry or on a specific date). The schedule is configurable per deployment.

Will I get spammed with reminders?

No. The reminder engine is idempotent — every record gets at most one email per scheduled day. If your record expires on July 1, you receive exactly one 30-day-out email on June 1 and one 10-day-out email on June 21.

Can I share my workspace with my team?

Yes. Invite teammates by email and assign each one a role: admin (full control), editor (manage records) or viewer (read-only). Every workspace is fully isolated from every other workspace so teams cannot see each others data.

Is my data private and secure?

Yes. Passwords are hashed with bcrypt (cost 12), file uploads are stored outside the web root and validated by MIME type, every record edit is recorded in an immutable audit log, and every database query is scoped by account ID so multi-tenant data cannot leak across workspaces.

Can I import existing data from a spreadsheet?

Yes. Trackords has a built-in CSV importer. Download the sample template from the Import page, fill in your existing records, and upload the CSV — Trackords validates each row and reports any issues before inserting.

Can I export my data?

Yes. Export all your records to CSV at any time from the Records page. You own your data and can take it with you whenever you want.

Can I attach documents to a record?

Yes. Every record can hold multiple file attachments — typical use is the PDF copy of a contract, a visa scan or an insurance certificate. Files are stored encrypted on disk outside the public web root.

What happens if I miss a reminder day?

If the reminder cron job is missed for a day (server downtime, scheduling error), the engine does not backfill that exact day. However, with three reminder bands (35, 10 and 5 days) plus the critical alert on the day of expiry, missing a single day rarely matters: even if the 35-day reminder is lost, you still receive the 10-day and 5-day reminders and the final critical alert.

Can I delete my account and data?

Yes. Contact info@trackords.com and we will permanently delete your account, every record in your workspace, every attachment and every log entry tied to your account. We do not keep backups of deleted data.

Is Trackords GDPR compliant?

Trackords is designed with privacy in mind: minimal personal data is collected (just your email and name for account access), data is fully isolated per workspace and you can request full data export or deletion at any time. Hosting is in the European Union.

How does Trackords compare to a spreadsheet?

Spreadsheets do not send reminders. They do not enforce who can edit what. They scatter across email attachments. Trackords centralises every expiry date, automatically emails the right people before deadline, keeps a full audit trail of changes, and stays accessible from any device with a browser.

How does Trackords compare to paid renewal trackers?

Most paid renewal trackers charge per user per month and lock advanced features behind tiers. Trackords gives every feature to every user for free — including multi-user workspaces, file attachments, CSV import/export, audit log and unlimited records.

What if I need a feature that does not exist?

Email info@trackords.com and explain what you need. Most of the current feature list came from user suggestions.

Still have a question?

Email info@trackords.com — we reply to every message.

Last reviewed · Published by Trackords
Questions? info@trackords.com