Be specific
Include what you tried, what you expected, and what happened.
Questions, feature requests, bug reports, or just saying hi — reach the Trackords team directly by email.
We read every message and reply as soon as we can — usually within one business day.
info@trackords.com Compose an emailInclude what you tried, what you expected, and what happened.
A screenshot, the URL of the page, and your account email all help.
Keep each email focused on one question so we can answer faster.
There is no support portal, no ticket system, no chatbot. Every message at info@trackords.com lands in a human inbox.
Something broken, an error message, a page that won't load, an email that didn't arrive. The more specific you are about what you clicked and what you saw, the faster we can fix it.
Want Trackords to track a new kind of record, support a new reminder schedule, or integrate with something? Most of the current feature list came from user emails.
Can't sign in, didn't receive the verification email, forgot which email you signed up with, locked out after too many wrong passwords. Send us the email you used and we'll sort it.
You can already export your full record list to CSV from the Records page. Email us if you need a different format (JSON, XLSX) or want help moving away from Trackords.
Reply with "please delete my account" from the email tied to your workspace. We permanently delete your account, every record, every attachment and every audit-log entry. No backups are retained.
GDPR data subject requests, security-policy questions, vendor due-diligence for your IT team. See our privacy policy first, then email us with anything it doesn't answer.
Trackords is built by a small team, and we read every message ourselves. Most replies go out within one business day (Monday to Friday, Europe time). Bug reports that affect sign-in, reminders, or data integrity jump the queue and usually get a same-day fix.
If you haven't heard back after three business days, your email may have hit our spam folder — please send it again with the word "resend" in the subject line and we'll spot it on the next sweep.
Common questions about Trackords are documented openly. Quicker than waiting on an email reply.
What it tracks, reminders, pricing, multi-user, data export.
CapabilitiesEvery feature in one place — what works, what's coming.
SecurityData handling, GDPR, hosting, deletion process.
CompareWhen a spreadsheet is fine, when Trackords pays off.
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